Based on public reviews and response behavior.
175 reviews over 357 days (about 15 per month). Busiest month: 21% of reviews. Languages: en 93%, fr 2%, es 2%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
25.7
Industry average 65.4
39.7 below average
Rating
1.52
Industry average 4.28
2.76 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 65% negative
Covering October 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 59% negative and 0% neutral.
Share of theme mentions
Themes from the 175 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.274 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 25.7 sits in the bottom quarter of about 1,800 ranked Beauty & Wellness companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
