Jo Malone

Beauty & Wellness • United Stateswww.jomalone.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−34.9 vs. last month1.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#345of 351

Top 98% · Bottom Tier

#1 (best)#351 (worst)

#343Peer

#344Peer

#345This company

#346Peer

#347Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Delivery Shipping

16.3%

Loyalty

14.1%

Pricing

11.7%

Communication

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 57.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

17.5%

4★

1.3%

3★

2.5%

2★

7.0%

1★

71.7%

Based on 600 analyzed reviews. Sentiment is improving: 24.2% of reviews in the last three months were positive, compared with 17.6% in the three months before that.

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