Customereye

Olaplex

Beauty & Wellness • United Statesolaplex.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 969 days (about 6.3 per month). Busiest month: 9% of reviews. Languages: en 56%, nl 19%, it 11%.

Overall Score

25/100
1.75 ★ average rating · 200 reviews
25/100 from 200 reviews over 27 months, moderate confidence.

Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026

Score

25.3

Industry average 65.4

40.1 below average

Rating

1.75

Industry average 4.28

2.53 below average

Reply rate

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Industry average 40.6%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#1827of 1840 ranked in Beauty & Wellness
Top 99% · Bottom Tier
#1 (best)#1840 (worst)
#1825Peer
#1826Peer
#1827This company
#1828Peer
#1829Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 75% negative

25%
positive
  • Positive25%
  • Neutral1%
  • Negative75%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Pricing
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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