Customereye

John Smedley

Apparel & Fashionwww.johnsmedley.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 566 days (about 5.4 per month). Busiest month: 84% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

60/100
Short observation window (566 days)
4.54 ★ average rating · 100 reviews
60/100 from 100 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 84% of the reviews.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

60.1

Industry average 62.9

2.8 below average

Rating

4.54

Industry average 4.25

0.29 above average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#943of 1693 ranked in Apparel & Fashion
Top 56% · Mid Pack
#1 (best)#1693 (worst)
#941Peer
#942Peer
#943This company
#944Peer
#945Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 21% negative

75%
positive
  • Positive75%
  • Neutral4%
  • Negative21%

Sentiment Balance

Covering February 2025 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 0% negative and 40% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
Hidden
Delivery Shipping
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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