General Retail & Marketplaces • United Kingdomwww.jamescolondon.com
Review data last updated .
Based on public reviews and response behavior.
136 reviews over 346 days (about 12 per month). Busiest month: 24% of reviews. Languages: en 97%, fr 3%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
67.2
Industry average 64.6
2.6 above average
Rating
3.49
Industry average 4.29
0.80 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 41% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes from the 136 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 57% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 60 mentions with a sentiment score of 80.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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