Based on public reviews and response behavior.
200 reviews over 89 days (about 68 per month). Busiest month: 39% of reviews. Languages: en 100%, nl 1%.
General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.7%, over 2,208 ranked companies · benchmark 3 Oct 2026
Score
67.1
Industry average 61.3
5.8 above average
Rating
3.56
Industry average 4.17
0.61 below average
Reply rate
—
Industry average 35.7%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 27% negative
Covering September 2026 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 47% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,208 ranked companies in General Retail & Marketplaces (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.193 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.979). Review the worst months in the trend data to identify specific operational or product issues.
