Software & Web Services • United Kingdomwww.italktelecom.co.uk
Review data last updated .
Based on public reviews and response behavior.
196 reviews over 146 days (about 41 per month). Busiest month: 26% of reviews. Languages: en 92%, unknown 8%.
Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,167 ranked companies · benchmark 8 Oct 2026
Score
72.1
Industry average 59.5
12.6 above average
Rating
3.15
Industry average 4.07
0.92 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 45% negative
Covering August 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 196 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,167 ranked companies in Software & Web Services (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.112). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 72.1 places the company in the top quarter of about 2,200 ranked Software & Web Services companies (75th percentile: 71). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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