Détails - Edit-Pdfs.com

Software & Web Services • United Statesedit-pdfs.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

60/100

+11.2 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#96of 363

Top 26% · Upper Half

#1 (best)#363 (worst)

#94Peer

#95Peer

#96This company

#97Peer

#98Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.3%

Product Quality

16.9%

Customer Support

14.9%

Response Speed

12.6%

Loyalty

8.9%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 14.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 58.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

74.2%

4★

8.7%

3★

3.8%

2★

1.5%

1★

11.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.1% of reviews in the last three months were positive, compared with 80.4% in the three months before that.

Unlock full insights