Customereye

Isle of Barra Distillers

Food & Beverage • United Kingdomwww.isleofbarradistillers.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#145of 551
Top 26% · Upper Half
#1 (best)#551 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 4% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative4%

Sentiment Balance

Covering February 2023 — 22 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.5%
Product Quality
19.3%
Customer Support
16.3%
Response Speed
13.6%
Loyalty
13.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • •Built from a negative-review share of 11.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5★
97.5%
4★
1.3%
3★
0.3%
2★
0.2%
1★
0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 91.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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