Customereye

InvestIN

Professional Certification & Skills • United Kingdomwww.investin.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
+16.7 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#89of 281
Top 32% · Upper Half
#1 (best)#281 (worst)
#87Peer
#88Peer
#89This company
#90Peer
#91Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 5% negative

93%
positive
  • Positive93%
  • Neutral2%
  • Negative5%

Sentiment Balance

Covering August 2024 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 10% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.4%
Customer Support
25.3%
Loyalty
20.8%
Pricing
9.3%
Problem Resolution
4.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 8.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
86.0%
4
11.5%
3
0.2%
2
0.7%
1
1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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