G.B.C

Energy & Utilities • United Kingdomwww.impragas.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−33.4 vs. last month3.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#29of 36

Top 81% · Bottom Tier

#1 (best)#36 (worst)

#27Peer

#28Peer

#29This company

#30Peer

#31Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering April 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.0%

Loyalty

13.5%

Product Quality

11.0%

Communication

11.0%

Pricing

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

58.5%

4★

9.3%

3★

3.8%

2★

2.3%

1★

26.0%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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