Based on public reviews and response behavior.
2,639 reviews over 1,031 days (about 78 per month). Busiest month: 14% of reviews. Languages: en 71%, unknown 19%, fr 3%.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026
Score
41.9
Industry average 67.9
26.0 below average
Rating
3.49
Industry average 4.44
0.95 below average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering October 2026 — 185 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 84% negative and 2% neutral.
Share of theme mentions
Themes from the 2,639 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,448 ranked companies in Home & Living (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.270 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.9 sits in the bottom quarter of about 5,400 ranked Home & Living companies (25th percentile: 58, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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