Identity Guard®

Software & Web Services • United Stateswww.identityguard.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+25.0 vs. last month3.97 ★ average rating · 883 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#243of 363

Top 67% · Mid Pack

#1 (best)#363 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 870 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Communication

11.7%

Product Quality

10.7%

Loyalty

10.4%

Problem Resolution

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 32.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.2%

4★

3.9%

3★

4.1%

2★

4.2%

1★

19.7%

Based on 883 analyzed reviews. Sentiment is improving: 61.5% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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