Customereye

Birdeye

Software & Web Servicesbirdeye.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

370 reviews over 3,767 days (about 3 per month). Busiest month: 6% of reviews. Languages: en 68%, us 31%, fr 0%.

Overall Score

48/100
+16.7 vs. last month3.38 ★ average rating · 370 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#527of 753
Top 70% · Mid Pack
#1 (best)#753 (worst)
#525Peer
#526Peer
#527This company
#528Peer
#529Peer

23 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral3%
  • Negative41%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis