Hygiene Supplies Direct (HSD Online)

Professional Services • United Kingdomwww.hygienesuppliesdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+50.0 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#330of 517

Top 64% · Mid Pack

#1 (best)#517 (worst)

#328Peer

#329Peer

#330This company

#331Peer

#332Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.2%

Response Speed

17.4%

Product Quality

15.4%

Customer Support

12.8%

Loyalty

9.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.2%

4★

4.0%

3★

1.2%

2★

0.3%

1★

2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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