SurePayroll

Professional Services • United Statessurepayroll.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+21.7 vs. last month3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#158of 517

Top 31% · Upper Half

#1 (best)#517 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 31% negative

66%

positive

Positive66%
Neutral3%
Negative31%

Sentiment Balance

Covering August 2024 — 48 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.5%

Onboarding

19.1%

Product Quality

11.9%

Loyalty

8.0%

Problem Resolution

7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.0%

4★

5.5%

3★

5.7%

2★

5.7%

1★

19.2%

Based on 600 analyzed reviews. Sentiment is improving: 84.4% of reviews in the last three months were positive, compared with 73.5% in the three months before that.

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