Customereye

SurePayroll

Professional Services • United Statessurepayroll.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

215 reviews over 5,810 days (about 1.1 per month). Busiest month: 14% of reviews. Languages: en 94%, unknown 6%, af 1%.

Overall Score

51/100
+25.0 vs. last month2.77 ★ average rating · 215 reviews
51/100 from 215 reviews over 13 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

50.9

Industry average 66.2

15.3 below average

Rating

2.77

Industry average 4.38

1.61 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1241of 1436 ranked in Professional Services
Top 86% · Bottom Tierup 80 from last month
#1 (best)#1436 (worst)
#1239Peer
#1240Peer
#1241This company
#1242Peer
#1243Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative51%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 30% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Product Quality
Hidden
Problem Resolution
Hidden
Loyalty
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Professional Services