Melio

Professional Services • United Statesmeliopayments.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+66.7 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#411of 517

Top 79% · Bottom Tier

#1 (best)#517 (worst)

#409Peer

#410Peer

#411This company

#412Peer

#413Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Problem Resolution

17.4%

Response Speed

17.3%

Product Quality

9.5%

Communication

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.7%

4★

5.2%

3★

1.5%

2★

2.3%

1★

14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 73.8% in the three months before that.

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