Based on public reviews and response behavior.
1,503 reviews over 5,329 days (about 8.6 per month). Busiest month: 31% of reviews. Languages: en 70%, unknown 23%, fr 3%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
62.9
Industry average 61.2
1.7 above average
Rating
3.15
Industry average 3.92
0.77 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 43% negative
Covering August 2026 — 373 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 41% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,503 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.284 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 26% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99