Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
46% of reviews positive, 53% negative
Covering August 2026 — 144 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 54% negative and 1% neutral.
Showing 792 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 22.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 792 analyzed reviews. Sentiment is slipping: 35.8% of reviews in the last three months were positive, compared with 52.3% in the three months before that.
