HomeExchange

Travel & Hospitality • United Stateswww.homeexchange.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−2.5 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#76of 150

Top 51% · Mid Pack

#1 (best)#150 (worst)

#74Peer

#75Peer

#76This company

#77Peer

#78Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering October 2024 — 179 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.9%

Customer Support

15.5%

Loyalty

13.9%

Onboarding

12.0%

Pricing

9.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.7%

4★

9.0%

3★

3.0%

2★

3.0%

1★

4.3%

Based on 600 analyzed reviews.

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