Customereye

The Camping and Caravanning Club

Travel & Hospitalitycampingandcaravanningclub.co.uk

Review data last updated .

Based on public reviews and response behavior.

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105 reviews over 318 days (about 10 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

67/100
−32.2 vs. last month2.84 ★ average rating · 105 reviews
67/100 from 105 reviews over 8 months, moderate confidence. one month holds 55% of the reviews.

Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026

Score

67.2

Industry average 61.2

6.0 above average

Rating

2.84

Industry average 3.92

1.08 below average

Reply rate

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Industry average 39.4%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#402of 974 ranked in Travel & Hospitality
Top 41% · Upper Halfup 12 from last month
#1 (best)#974 (worst)
#400Peer
#401Peer
#402This company
#403Peer
#404Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

53% of reviews positive, 46% negative

53%
positive
  • Positive53%
  • Neutral1%
  • Negative46%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Pricing
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Product Quality
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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