Based on public reviews and response behavior.
2,050 reviews over 2,005 days (about 31 per month). Busiest month: 15% of reviews. Languages: en 96%, unknown 3%, af 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
52.0
Industry average 63.3
11.3 below average
Rating
4.24
Industry average 4.23
in line with average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering May 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,050 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Multiple reviewers across the period describe discovering mid-cycle that bottle sizes had been halved (e.g., 2 oz to 1 oz, 30 ml to 15 ml) at the same price without any advance notice, which is consistently described as deceptive or fraudulent. HolistaPet should send proactive email notifications to active subscribers before any size, concentration, or price change takes effect, and update product pages immediately with clear volume and concentration labeling.
Discount code failures at checkout—including codes being rejected as invalid, discounts not appearing in the final charge, and extremely short redemption windows—are cited repeatedly across the full 39-month window as a source of frustration and lost sales. The engineering team should audit the promo code infrastructure, extend code validity windows, and implement real-time checkout validation that shows the applied discount before payment is confirmed.
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