HolistaPet

Pet Products & Supplies • United Stateswww.holistapet.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+25.0 vs. last month4.24 ★ average rating · 2,050 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#68of 263

Top 26% · Upper Half

#1 (best)#263 (worst)

#66Peer

#67Peer

#68This company

#69Peer

#70Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,033 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.3%

Delivery Shipping

18.5%

Product Quality

15.1%

Loyalty

13.9%

Response Speed

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 30.1% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.3%

4★

7.1%

3★

4.9%

2★

3.7%

1★

12.0%

Based on 2,050 analyzed reviews. Sentiment is holding steady: 90.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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