HMA VPN

Software & Web Services • Czech Republicwww.hidemyass.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

2.77 ★ average rating · 1,351 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#350of 363

Top 96% · Bottom Tier

#1 (best)#363 (worst)

#348Peer

#349Peer

#350This company

#351Peer

#352Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,301 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.8%

Loyalty

14.6%

Problem Resolution

12.4%

Communication

11.9%

Product Quality

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 54.4% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

33.5%

4★

7.5%

3★

6.3%

2★

7.6%

1★

45.1%

Based on 1,351 analyzed reviews. Sentiment is holding steady: 60.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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