Customereye

Heathrow Airport

Automotive & Mobilitywww.heathrowairport.com

Review data last updated .

Based on public reviews and response behavior.

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145 reviews over 339 days (about 13 per month). Busiest month: 12% of reviews. Languages: en 95%, de 2%, fr 2%.

Overall Score

34/100
+7.8 vs. last month1.54 ★ average rating · 145 reviews
34/100 from 145 reviews over 12 months, moderate confidence.

Automotive & Mobility average: score 62.9, rating 4.28 stars, reply rate 41.7%, over 1,794 ranked companies · benchmark 8 Oct 2026

Score

34.4

Industry average 62.9

28.5 below average

Rating

1.54

Industry average 4.28

2.74 below average

Reply rate

—

Industry average 41.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1689of 1794 ranked in Automotive & Mobility
Top 94% · Bottom Tierup 185 from last month
#1 (best)#1794 (worst)
#1687Peer
#1688Peer
#1689This company
#1690Peer
#1691Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 74% negative

26%
positive
  • Positive26%
  • Neutral0%
  • Negative74%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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