General Retail & Marketplaces • United Kingdomwww.headsandtailsjewellery.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 415 days (about 7.3 per month). Busiest month: 20% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
59.1
Industry average 64.6
5.5 below average
Rating
4.66
Industry average 4.29
0.37 above average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 8% negative
Covering September 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 5% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 65 mentions with a sentiment score of 87.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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