General Retail & Marketplaces • United Kingdomwww.crystals-online.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 669 days (about 4.5 per month). Busiest month: 12% of reviews. Languages: en 99%, zh 1%.
General Retail & Marketplaces average: score 63.0, rating 4.22 stars, reply rate 34.9%, over 3,206 ranked companies · benchmark 19 Oct 2026
Score
59.1
Industry average 63.0
3.9 below average
Rating
4.99
Industry average 4.22
0.77 above average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,206 ranked companies in General Retail & Marketplaces (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.108). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 1% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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