Hardware Source

Home & Living • USwww.hardwaresource.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#534of 675

Top 79% · Bottom Tier

#1 (best)#675 (worst)

#532Peer

#533Peer

#534This company

#535Peer

#536Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral2%
Negative31%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 526 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Response Speed

16.9%

Product Quality

15.4%

Customer Support

15.3%

Pricing

6.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 30.5% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.2%

4★

4.5%

3★

2.0%

2★

0.8%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.2% in the three months before that.

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