Customereye

Gumtree Australia

General Retail & Marketplaceswww.gumtree.com.au

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 203 days (about 30 per month). Busiest month: 38% of reviews. Languages: en 100%.

Overall Score

70/100
4.56 ★ average rating · 200 reviews
70/100 from 200 reviews over 8 months, moderate confidence.

General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026

Score

69.5

Industry average 64.8

4.7 above average

Rating

4.56

Industry average 4.32

0.24 above average

Reply rate

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Industry average 35.5%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#1198of 3027 ranked in General Retail & Marketplaces
Top 40% · Upper Halfup 359 from last month
#1 (best)#3027 (worst)
#1196Peer
#1197Peer
#1198This company
#1199Peer
#1200Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
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Response Speed
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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