Greyhound Bus

Flight & Hotel Booking • United Stateswww.greyhound.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−13.7 vs. last month2.85 ★ average rating · 714 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#173of 225

Top 77% · Bottom Tier

#1 (best)#225 (worst)

#171Peer

#172Peer

#173This company

#174Peer

#175Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 58% negative

40%

positive

Positive40%
Neutral2%
Negative58%

Sentiment Balance

Covering August 2026 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 61% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 667 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.2%

Pricing

14.5%

Loyalty

14.2%

Response Speed

12.3%

Product Quality

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 57.8% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

36.6%

4★

8.0%

3★

4.6%

2★

5.5%

1★

45.4%

Based on 714 analyzed reviews. Sentiment is slipping: 56.6% of reviews in the last three months were positive, compared with 63.3% in the three months before that.

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