Based on public reviews and response behavior.
752 reviews over 4,309 days (about 5.3 per month). Busiest month: 12% of reviews. Languages: en 87%, unknown 11%, es 2%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
51.1
Industry average 66.3
15.2 below average
Rating
2.87
Industry average 4.28
1.41 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering August 2026 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 51% negative and 3% neutral.
Share of theme mentions
Themes extracted from 752 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.395 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.966). Review the worst months in the trend data to identify specific operational or product issues.
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