Guest Reservations

Flight & Hotel Booking • United Statesguestreservations.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

−11.8 vs. last month1.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#224of 225

Top 100% · Bottom Tier

#1 (best)#225 (worst)

#221Peer

#222Peer

#223Peer

#224This company

#225Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 70% negative

28%

positive

Positive28%
Neutral2%
Negative70%

Sentiment Balance

Covering October 2024 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

26.7%

Customer Support

16.0%

Communication

12.3%

Loyalty

10.7%

Response Speed

9.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 26.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 64.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.8%

4★

2.8%

3★

4.8%

2★

4.3%

1★

76.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 9.7% of reviews in the last three months were positive, compared with 5.6% in the three months before that.

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