Flight & Hotel Booking • United Statesguestreservations.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 415 days (about 44 per month). Busiest month: 21% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
23.9
Industry average 66.3
42.4 below average
Rating
1.70
Industry average 4.29
2.59 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 70% negative
Covering October 2024 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.422 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 23.9 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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