Based on public reviews and response behavior.
Among fully-analyzed Food & Beverage companies
48% of reviews positive, 51% negative
Covering January 2020 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 41% negative and 6% neutral.
Showing 367 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 24.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 367 analyzed reviews. Sentiment is improving: 45.6% of reviews in the last three months were positive, compared with 32.8% in the three months before that.
