Grape Tree

Food & Beverage • United Kingdomwww.grapetree.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−40.0 vs. last month4.78 ★ average rating · 676 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#94of 551

Top 17% · Top Tier

#1 (best)#551 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral2%
Negative17%

Sentiment Balance

Covering October 2025 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 662 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Product Quality

20.2%

Response Speed

14.2%

Pricing

9.8%

Customer Support

8.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100

17/100

signal score

•Built from a negative-review share of 16.6% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.0%

4★

8.0%

3★

2.7%

2★

0.7%

1★

1.6%

Based on 676 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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