Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
74% of reviews positive, 25% negative
Covering March 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 13% negative and 13% neutral.
Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 3.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is improving: 72.7% of reviews in the last three months were positive, compared with 40.0% in the three months before that.
