ScoresMatter

Professional Services • United Kingdomscoresmatter.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−0.8 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#424of 517

Top 82% · Bottom Tier

#1 (best)#517 (worst)

#422Peer

#423Peer

#424This company

#425Peer

#426Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 29% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.3%

Response Speed

17.1%

Pricing

14.5%

Product Quality

12.2%

Customer Support

9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.3%

4★

8.3%

3★

1.7%

2★

1.2%

1★

10.5%

Based on 600 analyzed reviews. Sentiment is improving: 91.5% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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