Based on public reviews and response behavior.
126 reviews over 422 days (about 9.1 per month). Busiest month: 25% of reviews. Languages: en 99%, de 1%.
General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.7%, over 2,208 ranked companies · benchmark 3 Oct 2026
Score
66.5
Industry average 61.3
5.2 above average
Rating
3.10
Industry average 4.17
1.07 below average
Reply rate
—
Industry average 35.7%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 47% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 126 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,208 ranked companies in General Retail & Marketplaces (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.322 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 72% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
