Customereye

Godiva

Food & Beveragewww.godiva.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,039 days (about 1.5 per month). Busiest month: 11% of reviews. Languages: en 100%.

Overall Score

23/100
1.48 ★ average rating · 100 reviews
23/100 from 100 reviews over 12 months, moderate confidence.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,883 ranked companies · benchmark 23 Oct 2026

Score

23.4

Industry average 63.2

39.8 below average

Rating

1.48

Industry average 4.22

2.74 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2824of 2883 ranked in Food & Beverage
Top 98% · Bottom Tier
#1 (best)#2883 (worst)
#2822Peer
#2823Peer
#2824This company
#2825Peer
#2826Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

28% of reviews positive, 72% negative

28%
positive
  • Positive28%
  • Neutral0%
  • Negative72%

Sentiment Balance

Covering February 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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