Customereye

Dolce Gusto

Food & Beveragewww.dolce-gusto.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 660 days (about 4.6 per month). Busiest month: 11% of reviews. Languages: es 34%, en 25%, de 23%.

Overall Score

23/100
1.34 ★ average rating · 100 reviews
23/100 from 100 reviews over 14 months, moderate confidence.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,883 ranked companies · benchmark 23 Oct 2026

Score

23.2

Industry average 63.2

40.0 below average

Rating

1.34

Industry average 4.22

2.88 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2825of 2883 ranked in Food & Beverage
Top 98% · Bottom Tierdown 21 from last month
#1 (best)#2883 (worst)
#2823Peer
#2824Peer
#2825This company
#2826Peer
#2827Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

8% of reviews positive, 92% negative

8%
positive
  • Positive8%
  • Neutral0%
  • Negative92%

Sentiment Balance

Covering April 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Reviews are mostly in Spanish

Theme Distribution

Share of theme mentions

Loyalty
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Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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