Based on public reviews and response behavior.
490 reviews over 1,134 days (about 13 per month). Busiest month: 26% of reviews. Languages: en 94%, unknown 5%, es 1%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,061 ranked companies · benchmark 22 Oct 2026
Score
56.4
Industry average 65.8
9.4 below average
Rating
3.10
Industry average 4.32
1.22 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Share of theme mentions
Themes extracted from 490 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce a live chat function and dedicated phone support line with reasonable hold times. The complete absence of human support is the single most cited driver of 1-star reviews and is causing measurable churn among otherwise satisfied customers.
Audit the packaging and shipping process to prevent empty or damaged deliveries. Implement automated shipment tracking notifications with photo-on-delivery confirmation.
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