Based on public reviews and response behavior.
200 reviews over 315 days (about 19 per month). Busiest month: 77% of reviews — one month dominates this sample. Languages: en 100%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,061 ranked companies · benchmark 23 Oct 2026
Score
56.3
Industry average 65.8
9.5 below average
Rating
4.72
Industry average 4.32
0.40 above average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 11% negative
Covering August 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,061 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.484 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.602). Review the worst months in the trend data to identify specific operational or product issues.
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