Customereye

Genpower Ltd

Construction & Industrial • United Kingdomwww.genpower.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

44/100
−6.7 vs. last month4.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#364of 404
Top 90% · Bottom Tier
#1 (best)#404 (worst)
#362Peer
#363Peer
#364This company
#365Peer
#366Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Problem Resolution
12.9%
Product Quality
12.8%
Response Speed
11.8%
Delivery Shipping
11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 12.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
73.8%
4★
5.7%
3★
2.0%
2★
2.3%
1★
16.2%

Based on 600 analyzed reviews. Sentiment is improving: 94.2% of reviews in the last three months were positive, compared with 71.6% in the three months before that.

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