Alans Factory Outlet

Construction & Industrial • United Statesalansfactoryoutlet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−11.5 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#237of 404

Top 59% · Mid Pack

#1 (best)#404 (worst)

#235Peer

#236Peer

#237This company

#238Peer

#239Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering August 2024 — 48 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.3%

Onboarding

17.2%

Delivery Shipping

15.5%

Product Quality

12.6%

Response Speed

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.8%

4★

6.5%

3★

3.0%

2★

0.5%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.7% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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