GameStop

Gaming & Esports • United Stateswww.gamestop.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−16.4 vs. last month1.93 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#229of 259

Top 88% · Bottom Tier

#1 (best)#259 (worst)

#227Peer

#228Peer

#229This company

#230Peer

#231Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%

positive

Positive32%
Neutral1%
Negative66%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,098 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

16.7%

Loyalty

15.2%

Customer Support

14.8%

Communication

12.4%

Pricing

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 66.4% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

20.2%

4★

1.1%

3★

2.2%

2★

4.3%

1★

72.3%

Based on 1,100 analyzed reviews. Sentiment is improving: 16.7% of reviews in the last three months were positive, compared with 10.4% in the three months before that.

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