Blizzard Entertainment

Gaming & Esportswww.blizzard.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

−30.4 vs. last month1.64 ★ average rating · 815 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#258of 259

Top 100% · Bottom Tier

#1 (best)#259 (worst)

#255Peer

#256Peer

#257Peer

#258This company

#259Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 69% negative

29%

positive

Positive29%
Neutral2%
Negative69%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 784 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Communication

17.5%

Problem Resolution

16.7%

Loyalty

15.8%

Product Quality

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 69.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

9.4%

4★

2.0%

3★

6.6%

2★

6.6%

1★

75.3%

Based on 815 analyzed reviews. Sentiment is holding steady: 6.0% of reviews in the last three months were positive, compared with 2.1% in the three months before that.

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