Customereye

Galactic Fireworks

Gifts & Party Supplies • United Kingdomwww.galacticfireworks.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

57/100
+2.8 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#63of 149
Top 42% · Upper Half
#1 (best)#149 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering November 2024 — 78 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 6% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.9%
Delivery Shipping
19.0%
Customer Support
17.2%
Loyalty
12.7%
Pricing
8.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.7%
4
2.7%
3
1.0%
2
0.7%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis