FurnitureboxUK

Home & Living • United Kingdomwww.furniturebox.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

74/100

+2.7 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#7of 675

Top 1% · Top Tier

#1 (best)#675 (worst)

#5Peer

#6Peer

#7This company

#8Peer

#9Peer

Overall Customer Sentiment

Category Leader

93% of reviews positive, 6% negative

93%

positive

Positive93%
Neutral1%
Negative6%

Sentiment Balance

Covering November 2024 — 80 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 3% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.6%

Product Quality

20.4%

Response Speed

11.3%

Customer Support

11.1%

Loyalty

10.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 11.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.7%

4★

3.2%

3★

0.3%

2★

0.3%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.6% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

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