Customereye

Fanatics

Sports & Fitness • United Stateswww.footballfanatics.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+6.0 vs. last month3.35 ★ average rating · 736 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#85of 174
Top 49% · Upper Half
#1 (best)#174 (worst)
#83Peer
#84Peer
#85This company
#86Peer
#87Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral2%
  • Negative41%

Sentiment Balance

Covering August 2026 — 22 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 644 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.1%
Loyalty
16.1%
Product Quality
12.7%
Customer Support
12.4%
Pricing
12.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • •Built from a negative-review share of 41.3% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5★
54.5%
4★
2.6%
3★
3.1%
2★
3.1%
1★
36.7%

Based on 736 analyzed reviews. Sentiment is holding steady: 84.3% of reviews in the last three months were positive, compared with 82.8% in the three months before that.

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