Customereye

TideWe

Sports & Fitness • United Stateswww.tidewe.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−20.0 vs. last month4.27 ★ average rating · 577 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#142of 174
Top 82% · Bottom Tier
#1 (best)#174 (worst)
#140Peer
#141Peer
#142This company
#143Peer
#144Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.7%
Product Quality
20.4%
Response Speed
14.3%
Pricing
12.1%
Loyalty
8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
73.5%
4
7.5%
3
4.3%
2
2.3%
1
12.5%

Based on 577 analyzed reviews. Sentiment is slipping: 94.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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