Flywire

Finance & Insurance • United Stateswww.flywire.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−7.1 vs. last month3.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#345of 373

Top 92% · Bottom Tier

#1 (best)#373 (worst)

#343Peer

#344Peer

#345This company

#346Peer

#347Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral1%
Negative39%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.8%

Response Speed

14.8%

Pricing

10.9%

Product Quality

10.6%

Communication

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

60.5%

4★

12.7%

3★

5.3%

2★

3.8%

1★

17.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 74.4% of reviews in the last three months were positive, compared with 78.9% in the three months before that.

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