Customereye

Flywire

Finance & Insurance • United Stateswww.flywire.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 705 days (about 4.4 per month). Busiest month: 49% of reviews. Languages: en 80%, unknown 11%, fr 4%.

Overall Score

57/100
Short observation window (705 days)
−4.1 vs. last month4.14 ★ average rating · 101 reviews
57/100 from 101 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026

Score

57.2

Industry average 63.3

6.0 below average

Rating

4.14

Industry average 4.27

0.13 below average

Reply rate

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Industry average 49.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1406of 2137 ranked in Finance & Insurance
Top 66% · Mid Packdown 17 from last month
#1 (best)#2137 (worst)
#1404Peer
#1405Peer
#1406This company
#1407Peer
#1408Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 35% negative

60%
positive
  • Positive60%
  • Neutral5%
  • Negative35%

Sentiment Balance

Covering August 2026 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 38% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Pricing
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Onboarding
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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