Based on public reviews and response behavior.
100 reviews over 430 days (about 7.1 per month). Busiest month: 16% of reviews. Languages: en 96%, nl 4%.
These figures describe an earlier period, not the last 12 months.
Airlines & Aviation average: score 33.6, rating 2.12 stars, reply rate 7.2%, over 85 ranked companies · benchmark 30 Oct 2026
Score
20.0
Industry average 33.6
13.6 below average
Rating
1.66
Industry average 2.12
0.46 below average
Reply rate
—
Industry average 7.2%
not measured
Not ranked
no reviews in the last 12 months
25% of reviews positive, 75% negative
Covering January 2023 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 85 ranked companies in Airlines & Aviation (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.488 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.66 stars is 0.4 below the Airlines & Aviation average of 2.1. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
