Based on public reviews and response behavior.
117 reviews over 5,609 days (about 0.6 per month). Busiest month: 49% of reviews. Languages: en 98%, unknown 2%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
47.5
Industry average 65.6
18.1 below average
Rating
3.22
Industry average 4.46
1.24 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering December 2018 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 117 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 47.5 sits in the bottom quarter of about 1,900 ranked Hobbies & Arts companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
"Customer Support" is the strongest recurring theme in the reviews: 74 mentions with a sentiment score of 75.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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