Factory Authorized Outlet

Hobbies & Arts • United Stateswww.factoryauthorizedoutlet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#419of 467

Top 90% · Bottom Tier

#1 (best)#467 (worst)

#417Peer

#418Peer

#419This company

#420Peer

#421Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering January 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.0%

Product Quality

15.5%

Response Speed

14.7%

Customer Support

12.1%

Pricing

11.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.2%

4★

6.7%

3★

2.3%

2★

2.0%

1★

7.8%

Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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