Customereye

Steven Brown Art

Hobbies & Arts • United Kingdomstevenbrownart.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−8.3 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#389of 467
Top 83% · Bottom Tier
#1 (best)#467 (worst)
#387Peer
#388Peer
#389This company
#390Peer
#391Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.7%
Product Quality
20.0%
Customer Support
13.3%
Response Speed
11.5%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.5%
4
3.2%
3
4.3%
2
4.2%
1
11.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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